A little help along the way
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Find a quick answer, get set up or tell us what’s getting in the way.
Start listening
Read the listening guide, set up headphones and learn the player.
Open the guide →Membership & access
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Visit your account →Optional light
Read setup steps and safety information before using flashing light.
Read before use →Contact support
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Common questions
What is The Gateway?
The Gateway offers 48 timed binaural audio sessions in eight groups, with written listening and reflection exercises. Read each practice before listening. The audio has no spoken narration and does not promise a particular mental state or health outcome.
What's the difference between Free and Premium?
The first session, A Place to Begin, is free. The Premium plan includes all 48 sessions, Builder and Infusion with shared creation allowances. Review the plan and limits before purchase; release preparation is still underway.
Do I need headphones?
Use stereo headphones to keep the left and right tones separate. Their frequency difference can be perceived as a beat; this does not establish that your brain activity matches that frequency. Start at a low, comfortable volume.
How long is each session?
Program sessions range from 30 to 60 minutes, with preparation, written practice and closing phases. The closing audio does not guarantee alertness. Pause, take a break or finish early whenever you choose.
How are the groups organized?
The eight groups are Arriving, Listening, Noticing, Imagining, Reflecting, Allowing, Connecting and Carrying Forward. They organize the written exercises and do not represent measured levels of consciousness.
Do I need to complete sessions in order?
No. Choose or repeat any session at your own pace. Completion tracking is a personal record, not an access requirement or a measure of benefit. Premium is required for audio in sessions 2 through 48.
Can I cancel my Premium subscription?
Cancel a web subscription through Account → Manage or restore a subscription. Cancel an Apple or Google subscription through that store. Cancellation stops future renewals, with access continuing through the paid period. Deleting an account is a separate action.
What should I know before using audio or light?
Use stereo headphones at a low, comfortable volume while seated or lying down. Do not use while driving or operating machinery. Flashing light is optional and can trigger seizures, even without a known history. Complete screening before light use; screening does not eliminate risk. Stop if uncomfortable and consult a qualified clinician if unsure. Read the full disclosures in the Terms & Conditions.
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